Privacy Policy

Last Updated: 11/06/2026

1. Who We Are

WADO Ticketing is operated by WADO Concepts Management, a company registered in Uganda. Our platform allows event organisers to list events and sell tickets, and allows attendees to discover, purchase, and manage tickets.

When you use our website or purchase a ticket, we collect and process personal information. This policy explains what we collect, why we collect it, and how we protect it.

For privacy questions, contact us at support@wadoticketing.com.

2. Data We Collect

We collect the following categories of personal data:

Account Information

  • Full name and email address (when you register)
  • Phone number (used for mobile money payments and ticket delivery)
  • Password (stored as a secure hash. We never store your plain password)

Purchase Information

  • Ticket holder name
  • Payment provider used (MTN MoMo or Airtel Money)
  • Mobile money number used for payment
  • Transaction amount and reference numbers
  • IP address at time of purchase

Event Attendance

  • QR code scan records (time, gate agent, entry/exit status)
  • Ticket usage history

Technical Data

  • IP address and browser/device type when you visit our site
  • Pages visited and actions taken (for security and debugging)

Guest Checkout

If you purchase a ticket without creating an account, we still collect your name, email, and phone number in order to deliver your ticket and process your payment.

3. How We Use Your Data

We use your personal data only for the following purposes:

  • Ticket delivery: Send your ticket and QR code to your email after a confirmed purchase.
  • Payment processing: Pass your phone number to our payment provider (MarzPay) to initiate mobile money collection.
  • Account management: Allow you to log in, view your tickets, and manage your profile.
  • Event entry: Allow gate staff to scan and verify your QR code at the event venue.
  • Support: Respond to refund requests, enquiries, and disputes.
  • Security: Detect fraud, prevent duplicate tickets, and protect the platform.
  • Legal obligations: Retain transaction records as required by Ugandan law.

We do not sell your personal data to third parties. We do not use your data for advertising or profiling.

4. Who We Share Your Data With

We share your data only with the following parties and only to the extent necessary:

  • MarzPay: Your phone number and payment amount are sent to MarzPay to initiate mobile money collection via MTN or Airtel. MarzPay processes payments on our behalf.
  • Brevo (Sendinblue): Your email address and ticket details are sent to Brevo to deliver transactional emails (ticket confirmations, event updates).
  • Event Organisers: Organisers of an event you attend may receive your name and ticket code for attendance verification purposes only.
  • Law enforcement: We may disclose your data if required by Ugandan law or a valid court order.

All third party providers we use are contractually required to handle your data securely and not use it for their own purposes.

5. How Long We Keep Your Data

  • Account data: Kept for as long as your account is active. If you request deletion, we remove your personal details within 30 days.
  • Payment records: Retained for 7 years as required by Ugandan financial regulations.
  • Ticket and attendance records: Retained for 2 years after the event date.
  • Support correspondence: Retained for 2 years.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update incorrect or incomplete information via your profile page.
  • Deletion: Request deletion of your account and personal data (subject to our legal retention obligations).
  • Objection: Object to processing of your data in certain circumstances.
  • Portability: Request a copy of your data in a machine readable format.

To exercise any of these rights, email us at support@wadoticketing.com. We will respond within 14 days.

7. Cookies

We use the following cookies on our platform:

  • Session cookie: Keeps you logged in during your visit. Deleted when you close your browser.
  • CSRF token cookie: Protects form submissions from cross site attacks. Required for security.
  • Preference cookies: Remember your checkout details to avoid re entering them.

We do not use advertising cookies or third party tracking cookies. You can disable cookies in your browser settings, but this may prevent some parts of the site from working correctly.

8. Security

We take reasonable technical measures to protect your personal data, including:

  • All data is transmitted over HTTPS (TLS encryption)
  • Passwords are hashed using bcrypt and never stored in plain text
  • QR codes are cryptographically signed to prevent forgery
  • Payment webhook requests are verified using HMAC signatures
  • Access to admin systems is restricted to authorised staff only

No system is completely secure. If you suspect your account has been compromised, contact us immediately at support@wadoticketing.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically. Continued use of the platform after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: